Shipping & Return Policy

Last updated: September 15, 2026

At Weyone Beauty, we are committed to providing quality hair products and a smooth shopping experience. Please review our shipping and return policy before placing your order.

Shipping

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

During promotions, holidays, or periods of high order volume, processing may take additional time.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Delivery Times

Delivery times vary depending on your location, shipping method, and carrier.

Estimated delivery times are provided as guidelines and are not guaranteed. Delays may occur due to weather, holidays, customs, carrier issues, incorrect addresses, or circumstances outside our control.

Shipping Address

Please make sure your shipping information is correct before completing your purchase.

Weyone Beauty is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

If you realize that your address is incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time for tracking information to update after your package has been shipped.

Lost or Delayed Packages

If your package is delayed, please check the tracking information provided by the shipping carrier.

If your tracking shows that the package has been delivered but you cannot find it, please check with household members, neighbors, building management, or your local delivery carrier.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery time.

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Returns & Refunds

We want you to be satisfied with your Weyone Beauty purchase. If you are not completely satisfied, you may be eligible to return your item under the conditions below.

Return Period

Eligible items may be returned within 30 days of delivery.

You must contact us within 30 days of receiving your order to request a return.

Please do not send an item back without contacting us first and receiving return instructions.

Return Requirements

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Be free of makeup, perfume, hair products, odors, or other signs of use

• Have its original tags and packaging

• Not have been washed, cut, colored, bleached, chemically treated, or altered in any way

For hygiene reasons, wigs or hair products that have been worn or altered may not be accepted for return.

Non-Returnable Items

The following items are generally not eligible for return:

• Wigs or hair products that have been worn

• Hair that has been cut, colored, bleached, washed, or chemically treated

• Items with missing or damaged tags or packaging

• Products showing signs of use

• Gift cards

• Final-sale items, where applicable

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photos of the product and packaging.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

How to Request a Return

To request a return, contact:

Weyone Beauty
Email: [Your Customer Service Email]

Please include your order number, the item you wish to return, and the reason for your return. Photos may also be requested to help us evaluate the condition of the product.

If your return is approved, we will provide instructions for sending the product back.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability and the applicable return requirements.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has been processed or shipped.

Changes to This Policy

Weyone Beauty may update this Shipping & Return Policy from time to time.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about shipping, returns, refunds, or exchanges, please contact us:

Weyone Beauty
Email: [Your Customer Service Email]

We are happy to assist you.